سياسة الاستبدال

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after the seven days have passed. 2- The condition for exchanging the product is that it is in good condition, unused, unopened, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the shipping cost if he wishes to exchange, and in the case of international exchange, the consumer bears all shipping and delivery costs to the shipping company. If there is a defect in the product or if a wrong product was sent, the consumer is compensated without bearing any costs. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specified specifications. 2- If the product’s packaging has been opened, used, or benefited from. 3- If a defect appears in the product due to poor possession or storage by the consumer. 4- If the contract involves providing catering services (such as pre-prepared orders for immediate consumption). 5- If the contract involves purchasing digital products that are downloaded online. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to retrieve the product after the seven days have passed. 2- The condition for returning the product is that it is in good condition, unused, unopened, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors in the shipment, the consumer is compensated without bearing any fees. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specified specifications. 2- If the product’s packaging has been opened, used, or benefited from. 3- If a defect appears in the product due to poor possession or storage by the consumer. 4- If the contract involves providing catering services. 5- If the contract involves purchasing software products downloaded online.